Support

Help for your safety team.

Two guides to get you started on the new version of SecurX. Release notes, answers, and video tutorials are on the way.

Start here

Logging into the new version of SecurX.

SecurX has been rebuilt, and sign-in is new for everyone. Your existing account and history are intact — you just need to set up your login once. It takes about two minutes.

  1. Step 1

    Choose "Returning user"

    Go to app.securx.co. On the sign-in screen, select Returning user at the bottom — not Sign in, since you don't have a password yet.

    SecurX sign-in screen with the Returning user link at the bottom circled in red.
  2. Step 2

    Enter your email address

    Use the same email address from your previous SecurX account. That's how we connect you to your church and your existing records. Then select Continue.

    Returning user screen asking for the email address from your previous SecurX account.
  3. Step 3

    Confirm your name and choose a password

    Check that your first and last name are correct, then create a password. It needs at least 8 characters, including an uppercase letter, a lowercase letter, a number, and a symbol. Each requirement checks off as you type.

    Set up your login screen with first name, last name, and password fields showing the password requirements.
  4. Step 4

    Enter the code from your email

    We'll email you a 6-digit confirmation code. Enter it here to verify your address. If it doesn't arrive within a minute or two, check your junk or spam folder, or select Resend code.

    Confirm Your Email screen with fields for the email address and a 6-digit confirmation code.
  5. Step 5

    Sign in

    That's it. From now on, sign in with your email and the password you just created. If you ever forget it, use Forgot password? and we'll email you a reset link.

    SecurX sign-in screen with email and password fields and a Forgot password link.

Stuck on any step? Email support@securx.co and we'll get you in.

On your phone

Add a shortcut to your home screen.

There's no app to download. Add SecurX to your iPhone's home screen once and it opens full screen with a single tap — just like any other app, but with nothing to install or update. Five steps, about a minute.

  1. Step 1

    Tap the Share button

    Open app.securx.co in Chrome and sign in. Tap the Share button at the right end of the address bar.

    Chrome on iPhone showing app.securx.co with the Share button circled at the right of the address bar.
  2. Step 2

    Tap "View More"

    The share sheet opens. Tap the View More chevron at the bottom right to reveal the full list of options.

    iOS share sheet with the View More chevron circled in the bottom right.
  3. Step 3

    Choose "Add to Home Screen"

    Scroll down the expanded list and tap Add to Home Screen.

    Expanded share menu with Add to Home Screen circled.
  4. Step 4

    Turn on "Open as Web App"

    Make sure the Open as Web App slider is green. This is the important one — leave it off and SecurX opens in a browser tab instead of full screen. Then tap Add.

    Add to Home Screen dialog with the Open as Web App toggle switched on and marked Important.
  5. Step 5

    You're done

    The SecurX icon is now on your home screen. Tap it and SecurX opens full screen, just like any other app — with nothing to install or update.

    iPhone home screen showing the SecurX app icon.

These steps show Chrome on iPhone. Safari works the same way — only the position of the Share button differs.

Still need help

Talk to a person.

We run a safety team too. If something isn't working or you're not sure how to set it up, reach out.

Email us

Questions about setup, features, or your account. We answer personally.

support@securx.co

Book a walkthrough

A live 30-minute session to configure SecurX for your church and get your team onboarded.

Schedule a time